| Cover | Title | Price | Pages | Description/Order button |
 | 360 Degree Feedback | £8.99
(£7.49 ex VAT) | 128 | Shows how feedback can be used for personal development, self-awareness, identification of talent and how in flatter organisational structures it will help management obtain a richer picture of team members
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks
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 | Absence Management | £8.99
(£7.49 ex VAT) | 128 | Examines why people take time off and what caring, committed and professional managers can reasonably do about it
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Appraisals | £8.99
(£7.49 ex VAT) | 104 | Explains how to set up and run an appraisal system. Using a helpful 5-stage model, the book shows how to identify the job objective and key result areas, how to set clear achievable goals, and how to structure and conduct the performance discussion
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Assertiveness | £8.99
(£7.49 ex VAT) | 128 | This text looks at the reasons for non-assertive behaviour and the differences between assertive, aggressive and passive behaviour. It contains advice on how to overcome self-defeating beliefs and how to deal with recurring problems
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Balance Sheet | £8.99
(£7.49 ex VAT) | 112 | This work begins by constructing a model that examines how money works within a business - where funds come from and how they are used. The structure of the balance sheet and profit and loss reports are then examined and explained within the context of this model.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Body Language | £8.99
(£7.49 ex VAT) | 128 | A pocketful of tips on how to interpret and use body language to sharpen your communication skills.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Business Planning | £8.99
(£7.49 ex VAT) | 112 | A practical book that aims to boost business-planning confidence. It explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time frame to adopt
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Career Transition | £8.99
(£7.49 ex VAT) | 128 | Moving up the career ladder is all about self-marketing, understanding what skills and experience you have to offer and then identifying and targeting employers. From preparing a CV to networking and completing application forms, this pocketbook explains how to reach the interview-stage
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Coaching | £8.99
(£7.49 ex VAT) | 112 | There are four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback. The author explains each stage and then moves on to summarise the various skills required
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Cognitive Behavioural Coaching | £8.99
(£7.49 ex VAT) | 112 | Uses a simple 5-step model to explain in clear, practical terms how coaches, L & D staff and managers can use CBC for the benefit of both the individual and the organisation
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Communicator's | £8.99
(£7.49 ex VAT) | 112 | Being an effective communicator is perhaps the most important part of a manager's role. This book covers the dynamics of communication, how to be effective, likely barriers, styles of communication and technology at work
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Competencies | £8.99
(£7.49 ex VAT) | 128 | Simply put, a competency describes the behaviour or actions that can be seen when a job is being done well. Organisations use competencies to get consistency in what they do, ensure people are treated equitably, enhance communications, improve stakeholder relationships and establish high standards of quality and performance
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Creative Manager's | £8.99
(£7.49 ex VAT) | 112 | This pocketbook examines definitions of management creativity. It contains techniques for creative problem solving and ideas generation, templates for trigger cards, and innovative ideas such as brainfaxing, brainstorming and nyaka (defect analysis)
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | C.R.M. | £8.99
(£7.49 ex VAT) | 128 | Customer relationship management (CRM) seeks to organise a business around its customers. This book describes customer relationship management and explains why businesses are employing it.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Cross-cultural Business | £8.99
(£7.49 ex VAT) | 112 | Aimed at those involved in business outside of their own country, this guide examines culture and its effects on working behaviour before reviewing ways of developing communication skills that bridge cultural divisions
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Customer Service | £8.99
(£7.49 ex VAT) | 112 | Looks at: why customer service matters; how good service is different; effective customer communications; turning complaints into opportunities; empowering great customer service; measuring customer service; and personal action planning.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Decision-making | £8.99
(£7.49 ex VAT) | 112 | This is a practical introduction to the techniques of decision-making which covers everything you need to know about understanding the key components of a decision, to a framework for decision-making with methodologies and case studies
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Delegation | £8.99
(£7.49 ex VAT) | 112 | Describes an approach to delegation that will save you time, improve results and increase job satisfaction
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Developing People | £8.99
(£7.49 ex VAT) | 112 | Aimed at fulltime trainers and managers with staff training as part of their jobs, this book deals with training needs identification, the pros and cons of different training methods, learning styles and learning blocks, finding and briefing external trainers, assessing the outcome and applying the learning
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Discipline & Grievance | £8.99
(£7.49 ex VAT) | 128 | The book first looks at how staff issues can be resolved informally, through mediation, and then goes on to describe the formal procedures for both grievance and disciplinary cases before finally dealing with the dismissal process. Informative case studies bring the advice sharply into focus
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Diversity | £8.99
(£7.49 ex VAT) | 112 | Linbert Spencer, author of The Diversity Pocketbook, believes firmly that combating discrimination, promoting equal opportunity and valuing the differences in individuals is morally, socially and economically advantageous. Here he makes a convincing case
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Emotional Intelligence | £8.99
(£7.49 ex VAT) | 112 | The book takes readers through each of the five steps to attaining emotional intelligence and describes how organisations can become emotionally intelligent.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Employment Law | £8.99
(£7.49 ex VAT) | 128 | Provides managers and HR professionals with a quick and ready grasp of employment law. Written from the perspective of employers rather than lawyers, the pocketbook takes a practical approach, presenting the facts clearly and concisely
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Empowerment | £8.99
(£7.49 ex VAT) | 112 | This pocketbook looks at the why, when and how of empowerment: why it is necessary and the benefits it can bring, when and how to prepare for and implement it, and how to monitor results
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Energy & Well-being | £8.99
(£7.49 ex VAT) | 112 | Tip and techniques on how to boost your energy, drive and enthusiasm at work
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Facilitator's | £8.99
(£7.49 ex VAT) | 128 | A comprehensive guide covering all stages of facilitation, from planning through to implementation. Interpersonal skills, including attitudes and values, and session skills, including energizing and problem solving, are all dealt with at length
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Feedback | £8.99
(£7.49 ex VAT) | 128 | For managers, trainers and team members, techniques to create feedback conversations that underpin learning, build relationships and engage motivation
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Flexible Workplace | £8.99
(£7.49 ex VAT) | 112 | The Flexible Workplace Pocketbook explores the different options for flexible working, looks at how to introduce flexibility across the organisation, how to encourage 'flexible behaviour' and how to measure its success
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Handling Complaints | £8.99
(£7.49 ex VAT) | 112 | Looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Handling Resistance | £8.99
(£7.49 ex VAT) | 112 | How to overcome rejection of your ideas, resistance to change and objections to your proposals
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Icebreakers | £8.99
(£7.49 ex VAT) | 128 | Contains some 40 original activities that will enable trainers to add impact to their training workshops. The activities are grouped together according to their suitability for particular areas of training.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Impact & Presence | £8.99
(£7.49 ex VAT) | 112 | The authors describe how to create leadership presence and maximise your personal impact. They also explain how to create motivation in teams and how to manage difficult situations.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Improving Efficiency | £8.99
(£7.49 ex VAT) | 112 | Demonstrates how management can improve operating procedures and reduce costs by increasing efficiency and eliminating waste. It challenges the four areas of operations: the design, the plan, the controls and the way improvements are made
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Improving Profitability | £8.99
(£7.49 ex VAT) | 112 | Examines the essential areas of effective use of assets (asset turn) and cost-efficiency (return on sales). It includes detailed sections on capital expenditure appraisal, how to evaluate make/buy decisions, and how to use a profit-cost-volume model
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Induction | £8.99
(£7.49 ex VAT) | 128 | Advice on introducing an induction programme at all levels, one that increases motivation and productivity and creates a strong sense of belonging
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Influencing | £8.99
(£7.49 ex VAT) | 112 | Influencing skills are at the heart of all successful communication. This book examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Interviewer's | £8.99
(£7.49 ex VAT) | 112 | This pocketbook covers the skills necessary for good interviewing. It contains advice on how to conduct a range of interviews, including recruitment, appraisal, counselling, fact-finding and disciplinary
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | IT Trainers | £8.99
(£7.49 ex VAT) | 112 | Describes all the essentials of good training practice and puts these within the context of the world of information technology. The emphasis is on giving the reader reliable, practical advice that can be put to good use immediately and with minimum time and effort
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Key Account Manager's | £8.99
(£7.49 ex VAT) | 112 | Practical advice on how to develop and keep important customers. It covers all the necessary skills, from original presentation and negotiation techniques, to account action plans and developing relationships
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Leadership | £8.99
(£7.49 ex VAT) | 112 | Written for leaders at all levels - strategic, organisational and team level - The Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Learner's | £8.99
(£7.49 ex VAT) | 128 | Explaining how individuals can harness their brain power so as not to hinder the learning process, this pocketbook explains each of the four stages of learning: reasoning, planning, committing and reflecting. To complete the picture, it details the various memory techniques that can be used and demonstrates how to overcome memory blocks
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Management Models | £8.99
(£7.49 ex VAT) | 128 | Models that explain what happened, that predict what will happen and that reveal how to get results are described in The Management Models Pocketbook - a practical resource for trainers, coaches and facilitators, and a ready-reference for managers
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Manager's | £8.99
(£7.49 ex VAT) | 96 | Aimed at team leaders, supervisors and people managers of all levels, this pocket-sized book outlines five important areas of management known collectively as POLCA: planning, organization, leadership, control and achievement
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Managing Assessment Centres | £8.99
(£7.49 ex VAT) | 112 | A practical insight into the complete process of planning, designing and managing an assessment centre
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Managing Budgets | £8.99
(£7.49 ex VAT) | 112 | Explains the link between budgeting and understanding internal product costs and how they support each other. It covers the difference between revenue and capital budgets, the do's and don'ts of good practice, and the importance and best methods of product costing
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Managing Cashflow | £8.99
(£7.49 ex VAT) | 112 | This text stresses the importance of proper cash management (by all managers) and how this impacts on the running of the business. Reconciling profit to cash, improving cashflow and managing working capital are central issues
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Managing Change | £8.99
(£7.49 ex VAT) | 112 | This practical book is aimed at all those managing change within an organization, or those wishing to understand an imposed change. It explains what change is, why it is necessary, why some change needs proactive management, the effects of change on people, how to gain commitment, and more
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 |
Managing Customer Service | £8.99
(£7.49 ex VAT) |
112 | The book uses a 5-stage model to describe how to create and nurture a service brand through the recruitment, training, leadership and motivation of a customer service team that works diligently and passionately for the highest possible standards of service
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Managing Difficult Participants | £8.99
(£7.49 ex VAT) | 96 | A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using the techniques described
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Managing Recruitment | £8.99
(£7.49 ex VAT) | 128 | The Managing Recruitment Pocketbook explains how to plan recruitment, attract the right candidates, assess CVs and application forms, get the most out of the interview, use different methods of selection and how to make the job offer
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Managing Upwards | £8.99
(£7.49 ex VAT) | 112 | How to get the best from your working relationship with your boss and other senior people is the subject of this book. It looks at what makes a good boss and what drives the relationship and offers advice on how to build a partnership that is constructive, trusting and mutually beneficial
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Managing Your Appraisal | £8.99
(£7.49 ex VAT) | 128 | Written from the perspective of the appraisee, this text encourages readers to take charge of their own career development by preparing for, and properly using appraisals. It covers such topics as appraisal structure, how to prepare for them and types of questioning
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Marketing | £8.99
(£7.49 ex VAT) | 128 | All the fundamentals of marketing are covered, from market research and developing a marketing strategy to planning and implementing marketing campaigns
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Meetings | £8.99
(£7.49 ex VAT) | 112 | Reveals all the do's and don't's needed to make meetings successful. Covers advance preparation, chairing, controlling discussions, effective participation and use of minutes
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Memory | £8.99
(£7.49 ex VAT) | 128 | In this pocketbook Vicki Culpin looks at the structure of memory, distinguishing between sensory memory and short- and long-term memory. She describes the causes of poor memory (e.g. tiredness, cognitive overload and poor concentration) and the key principles for improving it (attention, effort, motivation and meaning)
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Mentoring | £8.99
(£7.49 ex VAT) | 128 | The Mentoring Pocketbook - now in its second edition and significantly extended - shows how to design and manage a mentoring scheme, how to prepare to be a mentor, how to conduct mentoring sessions, how to maintain the relationship through the different stages and how to evaluate mentoring
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Motivation | £8.99
(£7.49 ex VAT) | 104 | Examines different theories of motivation, drawing out key points and offering management tips for each one. It providers pointers on the best theories to use in particular situations and looks at what individual personalities are likely to find motivational
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Negotiator's | £8.99
(£7.49 ex VAT) | 112 | A comprehensive guide to the negotiation process. It covers fundamental aspects of negotiation, preparation, essential techniques, managing the process and interpersonal behaviour
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Networking | £8.99
(£7.49 ex VAT) | 104 | Details four basic steps that lead to effective networking relationships: learning, investing, nurturing and keeping, the so-called LINK
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | NLP | £8.99
(£7.49 ex VAT) | 128 | The NLP Pocketbook looks at the key principles of NLP and how it can make a difference to you.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Nurturing Innovation | £8.99
(£7.49 ex VAT) | 112 | Explains how managers can create an environment in which innovation thrives. It identifies the numerous barriers to innovation, organisational and self-imposed by individuals, and describes how through positive intervention these blocks can be cast aside
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Openers & Closers | £8.99
(£7.49 ex VAT) | 112 | A collection of themed and non-themed activities to give training workshops effective and memorable beginnings and endings.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | People Manager's | £8.99
(£7.49 ex VAT) | 112 | Describes ways to manage difficult people and their problems. Problem areas include: the poor performer, difficult individual, reluctant team player, persistent late-comer, slow learner, isolated individual and unsupportive boss
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Performance Management | £8.99
(£7.49 ex VAT) | 112 | Performance Management is about getting results, getting the best from people and helping them to achieve their potential. This second edition of the Performance Management Pocketbook explains all.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Personal Success | £8.99
(£7.49 ex VAT) | 96 | Lots of ideas and encouragement for those who are intending to start (or to continue) on a path of self-development.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Positive Mental Attitude | £8.99
(£7.49 ex VAT) | 112 | How to release your potential and put new opportunities within reach.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Presentations | £8.99
(£7.49 ex VAT) | 112 | This book is packed full of tips and techniques for planning, structuring and delivering a polished presentation
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Problem Behaviour | £8.99
(£7.49 ex VAT) | 112 | This work examines methods of managing people and their problems. Problem areas include: the poor performer, difficult individuals, a reluctant team player, the persistent late-comer and the unsupportive boss
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Problem Solving | £8.99
(£7.49 ex VAT) | 128 | Details a set of tools and structures with which to generate ideas, be creative when required, make choices when looking for new ways of working, and develop new solutions
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Project Management | £8.99
(£7.49 ex VAT) | 128 | A practical, step-by-step guide to managing a project through to completion. It looks at the key stages and identifies the management techniques that can be applied. From objective setting to implementation, the book emphasizes the importance of teamwork and communication
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Psychometric ing | £8.99
(£7.49 ex VAT) | 128 | Aimed at the non-specialist reader, this book explains the process of selection and demonstrates, with the aid of case studies, how some of the more popular s can be applied to achieve workplace solutions. In better understanding the unique characteristics of its individuals, organisations are equipped to undertake a range of actions, including building effective teams, implementing change and identifying future leaders
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Resolving Conflict | £8.99
(£7.49 ex VAT) | 112 | Explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to deal with bullying and harassment
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Reward | £8.99
(£7.49 ex VAT) | 112 | This book covers a broad spectrum from job evaluation systems and how they help staff to understand different job benchmarks, to a range of financial incentive schemes and other benefits which are important to employees - helping you to build loyalty, motivation and productivity
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Sales Excellence | £8.99
(£7.49 ex VAT) | 112 | Key techniques that aim to help maximize sales effectiveness. It explains how to make the right initial impression, how to discover customer needs, how to present the best possible case scenario and how to close successfully
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Salesperson's | £8.99
(£7.49 ex VAT) | 128 | Covers all the techniques of successful selling, from planning a sales campaign and prospecting for business, to making a sales pitch and developing customer relationships
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Self-managed Development | £8.99
(£7.49 ex VAT) | 112 | The author explains self-managed development and the reasons for its uptake by many organizations as they incorporate it into their human resource and training departments. She provides tools, tips and techniques to take advantage of its benefits
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Starting in Management | £8.99
(£7.49 ex VAT) | 112 | The army of people who move up into management positions for the first time grows daily. How prepared are they for those first few weeks. This book aims to help new managers. It looks at the challenge facing modern managers and at the skills they will require.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Storytelling | £8.99
(£7.49 ex VAT) | 112 | People in business are conditioned to believe they must communicate in a rational, objective and logical manner, without emotion, if their point is to be accepted. The reality is, however, that stories engage both hearts and minds and are the most effective means to engage and persuade. The Storytelling Pocketbook shows readers how to use stories to get their ideas across and make a deeper connection with their audience.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Strategy | £8.99
(£7.49 ex VAT) | 112 | Introduces strategy in clear and concise terms. It sets out the basics, explaining the language of strategists, the factors that shape and drive strategy, the key steps that will lead to the setting and development of a strategy, and the strategic tools that will be needed along the way
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Stress | £8.99
(£7.49 ex VAT) | 128 | Managing stress at work benefits both the individual and the organization. This book contains practical advice on ways of managing stress, and how to help others
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Succeeding at Interviews | £8.99
(£7.49 ex VAT) | 112 | Tips and techniques to give readers confidence when preparing for interviews.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Tackling Difficult Conversations | £8.99
(£7.49 ex VAT) | 112 | Advice to help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Talent Management | £8.99
(£7.49 ex VAT) | 112 | How to find, keep and get the best from the people who can make an enterprise thrive is the subject of this pocketbook. Includes checklists and self-assessment tools to gauge current talent management strategy and pinpoint where improvements can be made
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Teambuilding Activities | £8.99
(£7.49 ex VAT) | 128 | Featuring activities that are grouped according to their suitability for different stages of team development, this title also includes activities that address specific team issues. To help readers identify which activities they need to draw on, it contains a questionnaire that identifies at what stage their own team has reached
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Teamworking | £8.99
(£7.49 ex VAT) | 96 | Focuses on how to maximise team performance. It looks at the differences between groups and teams and between teambuilding and teamworking, and at the types of problems preventing teams from being effective. It also offers practical advice for countering such difficulties
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Telephone Skills | £8.99
(£7.49 ex VAT) | 112 | Packed with advice and tips on every aspect of using the telephone to improve business performance. It highlights areas such as the importance of good communication skills, the need to build a rapport, how to take control of a call, as well as pinpointing bad habits
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Telesales | £8.99
(£7.49 ex VAT) | 112 | Advice and ideas for anyone who uses the phone to generate sales. Covers handling incoming and outgoing calls, dealing with complaints and closing the sale
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Thinker's | £8.99
(£7.49 ex VAT) | 96 | An examination of the many different ways of thinking - creative, analytical, bottom-line, magical and lateral. Containing exercises and examples, the book aims to improve mental flexibility
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Time Management | £8.99
(£7.49 ex VAT) | 128 | Effective use of time is not just about making better use of one's diary. This pocketbook examines time management techniques, including objective setting, decision making, problem solving, managing relationships, effective communications and handling paperwork
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Trainer's | £8.99
(£7.49 ex VAT) | 128 | This title takes a practical approach to all aspects of structuring and delivering a training course or seminar. It covers learning theory, learning environment, techniques for opening and closing the session, the right equipment and how to use it, preparation, delivery and group activities
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Training Evaluation | £8.99
(£7.49 ex VAT) | 96 | How successful is your training? What impact has it made? The Training Evaluation Pocketbook explains - succinctly, visually and with abundant informative examples - how to measure your training results
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Training Needs Analysis | £8.99
(£7.49 ex VAT) | 112 | Practical advice to ensure that your people development solutions are tied to your organisation's strategic plans and objectives. A popular title in the Management Pocketbooks Series.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Transfer of Learning | £8.99
(£7.49 ex VAT) | 112 | The authors identify 17 factors that determine whether or not new learning will be transferred and used to improve job performance. The book sets out each of the 17 factors in turn before giving the reader specific action tips.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Virtual Teams | £8.99
(£7.49 ex VAT) | 112 | Looks at the skills needed to lead a virtual team, at the required style of leadership, at the team selection process, at the cultural issues that may arise and at the process of developing trust and building a productive and cohesive unit
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Vocal Skills | £8.99
(£7.49 ex VAT) | 112 | Explains how to develop a confident, authoritative and vital voice in a range of speaking situations
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Working Relationships | £8.99
(£7.49 ex VAT) | 128 | The book describes how to create, build and sustain relationships. It identifies the key features that make a relationship work (eg openness and honesty, empathy, respect and trust) and those that don't (eg jealousy,arrogance, conflict of interest and misunderstanding)
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks |
 | Workplace Politics | £8.99
(£7.49 ex VAT) | 112 | How to improve your political astuteness and create a positive work environment in which everybody pulls together.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks
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 | Writing Skills | £8.99
(£7.49 ex VAT) | 112 | Describes a 3-phase approach to planning, preparing and polishing written communications for the modern business world.
After ordering, expect two emails: 1. Payment confirmation; 2. Instructions to access your ebooks
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